Cancellation Policy

Effective Date: 09/09/2020

Last Updated: 09/09/2024

Introduction

At Weblinear, we take pride in delivering high-quality services, ensuring that all projects are thoroughly analyzed and documented in the "Weblinear Analytics Report" before commencement. This detailed report ensures our teams have a comprehensive understanding of the project scope, thereby eliminating the possibility of misunderstandings, cancellations, reversals, or disputes.

General Policy

1. Project Initiation and Understanding

All Web Design, Web Development, Software Development, Custom Software Development, Search Engine Optimization, Digital Marketing, Hosting Services, Mobile Application Development, Website Maintenance, Graphics Designing, and any other services provided by Weblinear are undertaken only after the creation and mutual approval of the "Weblinear Analytics Report." This document is considered final and serves as the standard reference for the project's requirements.

2. Non-Refundable Payments

Payments for custom design projects and related services are made in increments and are non-refundable. Once a project is initiated and work has begun, refunds will not be issued. This policy ensures that both Weblinear and the client recognize the efforts and resources invested in meeting each project milestone according to the "Weblinear Standard."

3. Project Cancellation or Postponement

If a project is canceled or postponed, all payments made up to that point are retained by Weblinear. Additionally, if the work completed exceeds the payments received, the client is responsible for covering the remaining balance for the work completed.

4. Chargebacks and Payment Disputes

In the event of a chargeback or payment dispute (e.g., PayPal Dispute) from a credit card company or bank, the client's service or project will be suspended without prior notice. A chargeback fee of $2000 will be applied to cover the fees incurred by Weblinear from the credit company. All outstanding balances, including the chargeback fee, must be settled in full before services are restored, files are delivered, or further work is undertaken. We strongly advise against initiating a chargeback for valid charges as it is considered fraudulent and is not a legal method for obtaining a refund. Clients are encouraged to contact us directly to resolve any billing issues at support@weblinear.in.

5. Client Approval and Responsibility

Weblinear will commence work on the project only after receiving signed confirmation of the "Weblinear Analytics Report" from the client. This signed document is considered final and binding, and any changes, modifications, or new implementations requested after this point will be subject to additional charges. Once the project has been approved and initiated, all payments made are non-refundable under any circumstances.

Conclusion

Please ensure you fully understand our cancellation and refund policy before making any payments. This policy is designed to protect both parties by clarifying expectations and responsibilities upfront. If you have any questions or need further clarification, please do not hesitate to contact us at support@weblinear.in.