Refund Policy

Effective Date: 09/09/2020

Last Updated: 09/09/2024

Introduction

At Weblinear, our “Refund Policy” is based on standardized practices that strictly follow industry norms and apply to any client, regardless of their reputation, social status, funding organizations, political influence, legal status, or professional standing. According to our standard “Payment Policy,” any client is required to pay 50% of the project cost as an advance payment before the initiation of any project. If the quoted price of the project exceeds 4 lakhs INR or 10,000 USD, we accept milestone-based payments. Any advance payment made at the initiation of the project is non-refundable under any circumstances, unless there is a technical failure on the part of Weblinear.

If you wish to request a reconsideration of your refund claim, please be informed that we follow fair assessment practices. All refund claims are processed with vigilant parameters to ensure that decisions are justified and mutually agreeable. Our policies are designed with appropriate measures to settle various claims, originating from different business needs and situations.

Coverage & Scope

This “Refund Policy” outlines Weblinear’s actions and approach toward possible refunds. It does not apply to the practices of companies that Weblinear does not own or control, or to persons that Weblinear does not employ or manage, including any third-party services and/or product providers bound by contract, and any third-party websites to which Weblinear websites link.

When Do You Qualify For Refunds?

When you file a complaint with Weblinear, we first try to provide an ideal solution to the issue you are facing. Your case is first introduced to the technical team and then reported further to the experts’ panel. Refunds are only made in extreme circumstances, such as when there is a significant technical failure from Weblinear and the issue cannot be resolved.

When planning for refunds, we assess the soundness and validity of the case by applying various conditions. A refund may apply if the following conditions are met:

Development or post-sales operations have not yet started.

The issues with the project are beyond the scope of rectification, resolution, or fixing.

You have not violated our payment terms (including the amounts and dates of payment agreed upon during project initiation).

You have not used any information gained during the association for monetary or business benefits.

The reasons you provide are valid, rational, and realistic enough to qualify for a refund trial.

You have not claimed any new implementations beyond the “Weblinear Analytics Report” (which includes all deliverables under the quoted budget and is agreed upon by the client pre-sales or before project initiation).

You have not requested modifications beyond 2% of the original scope as defined in the “Weblinear Analytics Report.”

Your claim does not arise from a change of decision on your part.

You have presented all proofs and evidence supporting your refund claim.

The claim does not arise from any billing dispute with your bank or payment vendor.

Important Note: If any of the points mentioned above are violated, your claim will be considered void. The decision on refunds is final and irrevocable.

How The Refund Process Works ?

Pre-Refund:

The refund query is processed, analyzed, and checked for veracity.

The query is matched with agreeable parameters and valid reference points.

Refunds are arranged in permissible situations and settled fully or partially, as the case may be.

Post-Refund:

A proof agreement is signed.

Unless otherwise instructed, you must destroy all copies of information shared and any communication that occurred during the course of the project.

Transaction:

The refund may take 7-10 business days to process after the refund is accepted and the agreement is signed.

You will be refunded in the currency in which you were charged. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may result in a difference in the refunded amount compared to the original amount you paid in your native currency. It is solely your responsibility to cover any fees or losses in this process.

Why Such a Policy?

As a service provider, we are committed to maintaining a fair business relationship with our users and clients. However, once a project is initiated with Weblinear, we utilize our resources to develop it to the maximum potential to meet the “Weblinear Standard.” In doing so, we incur costs for resource utilization, which are irreversible. To avoid any post-sales complications, we have implemented this “Refund Policy,” and we assume that by initiating any project, you have reviewed and accepted it.

Charge Backs

If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $2000 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues at support@weblinear.in. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

Changes

Weblinear may amend this policy periodically without notice to you and at its sole discretion. You are expected to check the policy from time to time for updates. For more information on our “Refund Policy,” contact us at support@weblinear.in